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Unified Communications & Collaboration

ITI's Unified Communications and Collaboration (UC&C) Solutions integrate voice, data and video enabling users to collaborate with anyone, using any device, at any time, from any location.

ITI's UC&C Solutions promote increased teamwork by equipping your employees with the tools to securely work together, regardless of  location, resulting in improved business productivity.

Key UC&C Components

  • Voice over Internet Protocol (VoIP) / IP Telephony (IPT)
  • Desktop Video
  • Video Teleconferencing  (VTC)
  • Unified Messaging
  • Collaborative Applications (Instant Messaging  including Presence, and VoIP softphone applications for desktop, laptops, tablets, and smartphones)
  • Conferencing (Video, Audio, and Documentation/Application sharing)
  • Automatic Call Distributor (ACD) and Call Center voice communication technology

Benefits of Unified Communications and Collaboration (UC&C):

Imagine having one phone number that when called simultaneously rings your office phone, cell phone, iPad, and a VoIP softphone application running on your computer.

Imagine being engaged in a telephone conversation while an important message needs to be conveyed to you. Instant Messaging enables you to multitask by giving you the ability to simultaneously converse with a colleague, utilizing Instant Messaging, while continuing to conduct business on your phone call.

Imagine giving your geographically dispersed workforce the ability to participate in meetings, not just through an audio-only conference, but also using real-time video and the ability to view and collaborate on documents.

Imagine being able to provide a teleworker, either permanent or temporary, the ability to work from a remote location, continue their normal job duties, and still be available to colleagues and customers without any disruption in productivity.

Key Components of Unified Communications and Collaboration (UC&C):

In today's flexible, fast-moving business environment, employees are not always in the same physical location as each other, especially decision-makers. However, business decisions still need to be made quickly and efficiently. Employees are expected and required to respond to business demands not only from corporate facilities, but also from remote locations including: hotels, home offices, and client sites. When employees can stay connected, business productivity can continue to operate at a high level.

Instant Messaging (IM) and Presence - Instant Messaging (IM) offers real-time text transmission between two or more parties. Presence is about being able to share one's availability status. Collaborative applications are used to determine if a colleague is busy before interrupting them in a more intrusive way, such as a phone call, email, or unscheduled visit. This allows company employees to conduct business more efficiently while reducing costs and increasing productivity.

Conferencing - Conferencing is available in various forms - video, voice and documentation/application sharing. These solutions enable group communication without the need to incur the costs (financial and time) and hassle of travelling. Enabling employees to conduct online multi-location meetings provides one of the simplest and most cost-effective ways to reduce the need for travel while still enabling individuals to seamlessly connect.

Unified Messaging - Voicemail and email are commonly accepted methods of business communications. Unified Messaging, among other features, enables users to receive a copy of their voicemail messages in their email mailbox. This is a crucial feature for today's mobile workforce, ensuring important voicemails are not missed.

To learn more about how ITI can help you with your Unified Communications and Collaboration needs, please contact:

703-322-9400 or send email to: